(4.0 / 5)1335+ Ratings

The Board Basement Reviews

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Overall Rating

4.0
8 Reviews
  • 564%
  • 436%
  • 30%
  • 20%
  • 10%

About The Board Basement

Theboardbasement.com is an online retailer specializing in board sports equipment and apparel. The store offers a wide range of products for snowboarding, skateboarding, paddle boarding, and more. Customers can find everything from snowboards, boots, and bindings to skate decks, wheels, and trucks. The apparel selection includes coats, jackets, and outdoor gear designed for board sports enthusiasts. Theboardbasement.com stocks products from well-known brands such as Volcom, Oakley, New Balance, and Montane, ensuring quality and durability. The site also features a blog with articles on topics like cold water swimming and snowboarding essentials, providing valuable information to the community.

Customer ratings by feature

  • Good Value
    4.7
  • Price & Quality
    5.0
  • Return Policy
    5.0
  • Shipping & Delivery
    4.4
  • Customer Service
    5.0

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The Board Basement Customer Reviews (8)

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Johan Thomsen
Johan Thomsen
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Feb 14, 2023
Anke Fuchs
Anke Fuchs
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Feb 14, 2023
Jennifer Baum
Jennifer Baum
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Feb 13, 2023
Hayden Curtis
Hayden Curtis
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Feb 11, 2023
Ottone Schiavone
Ottone Schiavone
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Feb 11, 2023
Thomas Richardson
Thomas Richardson
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Feb 10, 2023
Cili Ferenczy
Cili Ferenczy
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Feb 10, 2023
Romario de Raad
Romario de Raad
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Feb 9, 2023

The Board Basement Customer’s Q&A

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The Board Basement FAQs

FAQ

Theboardbasement.com Return Policy?

Theboardbasement.com provides a satisfaction guarantee which allows customers to return unsuitable items for an exchange or refund within 90 days of receipt. Items must be returned in an unworn, resalable condition with all tags and packaging intact. For UK returns, the store offers a free return service using InPost Lockers or the Royal Mail. Customers can complete the online returns process on the website to obtain a QR code for InPost Lockers or a printed label for Royal Mail returns. The InPost Lockers are available 24/7 and do not require a printer, while the Royal Mail service includes insurance for the returned items. If the online returns process cannot be completed or the return is from outside the UK, the customer is responsible for the return costs. All returns should be packaged securely, and it is recommended to use a postal method that is insured and traceable.

FAQ

Do customers have to pay import duties?

Deliveries outside of the UK may be subject to import duties and local taxes, such as the equivalent of UK VAT in the destination country.
FAQ

How can customers return a The Board Basement's order?

Customers can initiate the return process by completing the online returns process through the online returns portal.
FAQ

What is the procedure for cancelling a The Board Basement's order?

Customers can cancel their order anytime before it enters the dispatch process by logging in to the ‘my account’ section of the website.
FAQ

What should customers do if they suspect a The Board Basement's item is faulty?

If a customer suspects a faulty item, they should complete the online returns portal and indicate that the item is suspected faulty.
FAQ

Who bears the cost of returning items?

Customers are responsible for the cost of returning items, and until the items are received by the seller, they remain the customer's responsibility.

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